Terms of Service
Last updated: November 12, 2024
1. Agreement to Terms
These Terms of Service ("Terms") govern your use of RAVE Coaching's website, services, and applications (collectively, the "Service") operated by RAVE Coaching ("we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
2. Description of Service
RAVE Coaching provides professional coaching services including but not limited to:
- Executive and leadership coaching
- Life and wellness coaching
- Career development coaching
- Business and entrepreneurship coaching
- Group coaching programs
- Online resources and materials
3. User Accounts and Registration
To access certain features of our Service, you may be required to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information
- Keep your login credentials confidential
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.
4. Age Requirements and Parental Consent
Our services may be used by individuals of all ages, including children under 13, subject to the following conditions:
- Users under 13 must have verifiable parental consent
- Parents/guardians are responsible for monitoring their child's use
- Special privacy protections apply to children's accounts
- Parents may request account deletion or data removal at any time
By allowing your child to use our services, you agree to these Terms on their behalf and take responsibility for their actions.
5. Payment and Billing
5.1 Fees and Charges
Fees for our coaching services are clearly displayed on our website. All prices are in Singapore Dollars (SGD) unless otherwise specified.
5.2 Payment Terms
- Payment is due before or at the time of service delivery
- We accept various payment methods as displayed during checkout
- Late payments may result in service suspension
- All fees are non-refundable unless otherwise specified
5.3 Refund Policy
Refunds are considered on a case-by-case basis. Please contact us within 7 days of purchase to discuss refund requests. Refunds for ongoing coaching programs may be prorated based on sessions completed.
6. User Conduct and Prohibited Activities
You agree not to:
- Use the Service for any unlawful purpose or activity
- Harass, abuse, or harm other users or coaches
- Share inappropriate, offensive, or harmful content
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the Service or servers
- Violate any applicable laws or regulations
- Impersonate others or provide false information
7. Intellectual Property Rights
The Service and its original content, features, and functionality are owned by RAVE Coaching and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works of our content without explicit written permission.
8. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using our Service, you consent to the collection, use, and sharing of your information as described in our Privacy Policy.
9. Service Availability and Modifications
We strive to provide uninterrupted service, but we cannot guarantee 100% uptime. We reserve the right to:
- Modify, suspend, or discontinue the Service at any time
- Perform maintenance and updates as necessary
- Change features, functionality, or pricing with notice
- Limit or restrict access to certain features
10. Disclaimers and Limitation of Liability
Coaching Disclaimer: Our coaching services are for educational and motivational purposes. Results may vary, and we do not guarantee specific outcomes or success.
Service Disclaimer: The Service is provided "as is" without warranties of any kind, either express or implied.
To the fullest extent permitted by law, RAVE Coaching shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.
11. Termination
We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will cease immediately.
12. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of Singapore, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of the Service will be resolved through binding arbitration in Singapore, except where prohibited by law.
13. Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the new Terms.
14. Contact Information
If you have any questions about these Terms of Service, please contact us: